Post subject: Ultra Tec Customer Service is Outstanding
Posted: Thu Apr 11, 2019 8:35 pm
Valued Contributor
Joined: Tue Mar 27, 2012 10:15 am Posts: 352 Location: Cary, NC
To all,
Just a shout out to Ultra Tec customer service. My order was due to ship (I've told them to slip it) on April 5th. Due to work, I am going to be working internationally from 6 weeks to 6 months. My best idea was to just let the package sit safely packed away versus taking it out and letting gather dust (even under a cover). I reached out to Ultra Tec to ask what is the warranty and what would happen if I opened it 6 months later and found an issue.
Within 2 hours I had a personal phone call from Ultra Tec (Joe), telling me not to worry. The warranty is fine and if I unpacked and had an issue he would make sure it was taken care of.
Now that is what I call customer service
_________________ Bob Hodges
Faceter: When turned into a zombie, they stumble around crying "roooouuuuggghhhh"
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